Gulf Capital Exits BPO Portfolio Firm iSON Xperiences

Gulf Capital Exits iSON Xperiences that offers BPO services across India and Africa

Gulf Capital, a leading private equity firm investing from the GCC to Asia, has successfully exited its investment in iSON Xperiences, a tech-enabled emerging markets customer experience and delivery partner that offers Business Process Outsourcing (BPO) services across India and Africa.

The exit comes after a five-year investment period, during which Gulf Capital supported iSON’s growth and expansion through bolt-on acquisitions in Egypt and South Africa.

As a result of this acquisition, iSON was able to expand its customer base and industry exposure, while also enhancing its capabilities and product offering.

Christopher Foll, Senior Managing Director at Gulf Capital, noted that the investment in iSON Xperiences had delivered risk-adjusted returns to Gulf Capital’s investors, while also allowing them to diversify their exposure to the BPO industry.

Pravin Kumar, Global CEO of iSON Xperiences, expressed his gratitude to Gulf Capital for their partnership and support in helping the company achieve its growth and revenue targets.

iSON Xperiences has a market leading position in the telecoms industry across sub-Saharan Africa and has a workforce of over 15,000 employees handling customer transactions in over 30 languages.

The company’s cashflow profile and management team have demonstrated resilience in an ever-changing industry, with iSON Xperiences inorganically expanding its service offerings and risk profile.

The success story of iSON Xperiences is a resounding endorsement of the potential for developing economies to create world-class management teams and institutions that can attract institutional investors and drive the next phase of growth.

Gulf Capital Exits BPO Portfolio Firm iSON Xperiences

ISON Xperiences: A Success Story

ISON Xperiences is a leading tech-enabled emerging markets customer experience and delivery partner that offers Business Process Outsourcing (BPO) services across India and Africa. Gulf Capital invested in the company in 2018, and after five years, has successfully completed its exit from iSON Xperiences, delivering risk-adjusted returns to its investors.

Under the leadership of Pravin Kumar, Global CEO, and Christopher Foll, Senior Managing Director, ISON Xperiences has inorganically expanded its service offerings and capabilities through bolt-on acquisitions in Egypt and South Africa. The company has a market-leading position in the telecoms industry in sub-Saharan Africa and has a customer base that includes some of the largest telecom operators in the region.

With a workforce of over 18,000 employees, ISON Xperiences has processed over 150 million customer transactions to date, demonstrating its industry exposure and customer-centric approach. The company’s financial and cashflow profile, as well as its resilience in an ever-changing industry, have been a resounding endorsement of its single-country, single-sector value proposition.

ISON Xperiences’ success story is a result of the commitment and world-class management team that has developed the company’s offerings and presence in the emerging markets. The company’s data-driven solutions and customer-centric approach have enabled it to diversify its product offering and geographic coverage, providing growth capital and operational expertise to market-leading global businesses in healthcare, assets, technology, fintech, business services, consumer, sustainability, aviation, retail, e-commerce, BFSI, and energy sectors.

As ISON Xperiences enters the next phase of growth, its success story is a resounding endorsement of the potential of developing economies and the lives of thousands of families that can be positively impacted by world-class management and institutional investors. The lessons learned and experiences shared by the management team and shareholders are a testament to the resilience and cashflow profile of a company that has successfully navigated an ever-changing industry.

ISON Xperiences’ success story is a source of excitement and gratitude for its shareholders and management team, who have demonstrated a sense of achievement and a commitment to delivering value to their customers and investors.

Photo by Raimond Klavins


Notice: ob_end_flush(): Failed to send buffer of zlib output compression (1) in /home/rainmak1/public_html/wp-includes/functions.php on line 5420

Notice: ob_end_flush(): Failed to send buffer of zlib output compression (1) in /home/rainmak1/public_html/wp-includes/functions.php on line 5420